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Which plans are available at PhoneBox?
PhoneBox plans have a lock-in contract?
How does a Prepaid Plan work?
Does a prepaid line expire?
How does a Monthly Plan work?
What is the difference between prepaid and monthly accounts?
Is my device compatible with PhoneBox network?
Can I sign up for a PhoneBox plan if I am under 18 years old?
Why should I choose PhoneBox over other mobile providers?
How can a traveler who just arrived in Canada purchase a SIM card?
Is it possible to purchase a SIM card outside of Canada?
Does PhoneBox offer shipping of SIM cards?
Is it possible to schedule the activation date of the SIM card?
How do I start using my PhoneBox SIM card?
What is eSIM?
What plans are available with eSIM at PhoneBox?
Are all devices compatible with eSIM?
Can I choose my phone number when I sign up?
How will I know my phone number?
Can I port-in a landline phone number to PhoneBox?
Can I change my service’s start date with PhoneBox?
How does the online activation work?
When will PhoneBox deliver my SIM card?
How does eSIM activation work?
Can I port in my phone number from my previous mobile carrier after I already have my PhoneBox’s account activated?
What is data overage fee and how does it work?
Will I get a notification if I exceed my data limit?
Can I upgrade or downgrade my plan?
Is it possible to change the plan anytime?
Does PhoneBox charge a fee to change my plan?
How do I terminate my account?
Can I schedule my account termination date?
Will I get a refund for unused services when I terminate my account?
When will I get my refund after terminating my account?
Can I still receive calls and SMS after my prepaid plan has expired?
Will I get a notification when my prepaid plan is about to expire?
Register for an online account
What are the services and options available on Self-Serve?
How do I extend my service under the prepaid plan?
I forgot to extend my prepaid plan before term ending date. How can I make a payment?
Is it possible to set auto-extension for my prepaid plan?
How do I add more data to my prepaid plan?
How do I check my data usage?
Change your plan
How can I change my plan from prepaid to monthly?
How can I change my plan from monthly to prepaid?
What is Multiline Accounts?
What are the benefits of using a Multi-lining account function?
How to add a line on your online account using the Multi-lining option?
How to remove a line on your online account under the Multi-lining option?
What is Multiline Accounts?
What are the benefits of using a Multi-lining account function?
How to add a line on your online account using the Multi-lining option?
How to remove a line on your online account under the Multi-lining option?
How good is the PhoneBox network coverage in Canada?
What is a Vacation Plan and how does it work?
Can I extend my vacation plan?
Who is the Home Internet main provider?
How to know if I’m eligible to sign up?
What’s the available coverage?
Are there any restrictions when signing up for this Home Internet Plan?
Does PhoneBox offer International Calling?
How many countries can I call out to with my International calling plans?
PhoneBox notified me that my registered card was declined. What should I do?
What is the billing cycle for prepaid plans?
What is the billing cycle for monthly plans?
Am I able to set up automatic payments?
How can I track my SIM card delivery?
Why have I not received my SIM card yet?
Why is my SIM card delivery delayed?
Troubleshooting options available on the mobile device.
My phone shows “No Service”.
I can’t send text messages.
Why can’t I receive text messages?
I can’t make outgoing calls.
I can’t receive calls
I can’t log into my online account. It shows an error.
How do I transfer my phone number to a different mobile service provider?
How to reach out to PhoneBox Customer Support team?
Why there is no reply to my emails?
acenetwireless@gmail.com
5428 Main St, Unit 117 Stouffville, ON L4A 4W8
+1-647-354-5450
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